Got a question? We have answers!

Escape Rooms are games that offer a unique opportunity to escape your day to day life and live out exciting fantasy stories! Your team will enter a unique room and will have one hour to solve the puzzles, uncover hidden objects & crack codes to complete your adventure… and escape! Check out our handy guide on how to play here!

No! All of our games are private. The team that you arrive with is the team that you will be playing with! So choose your team wisely!

Yes and no. You will be in a room with a closed exit door, but every door is equipped with an electromagnetic lock system and an emergency exit button. Should you feel the need to exit the room, you are free to do so at any time.

All 3 of our games have a MINIMUM of 2 players needed in order to play.
You’ll also notice that each of our games has a MAXIMUM number of players permitted too, between 4 – 6 players depending on the game.

These limits are decided by several player safety and enjoyment factors and UNDER NO CIRCUMSTANCES WILL MORE PLAYERS THAN THE MAXIMUM PLAYER LIMIT BE PERMITTED.

For larger groups we can accommodate up to 11 players across 2 games played simultaneously, please contact us directly to book simultaneous games.

Each group is allocated 1 hour to complete their adventure! Plan to spend 15 minutes prior to your game preparing and being briefed for your adventure and 15 minutes after the game to debrief and take photos!

We recommend our games for players aged 10 and up. We do allow younger adventurers to participate, however some of the games’ content may be too difficult for them to fully enjoy.

Anyone aged 18 or under must be accompanied by an adult.

The participation of children under the age of 5 is prohibited for safety reasons unless contained in a stroller or carried in a sling. Please note that strollers are not permitted inside The Magic Market & Dino Heist due to space restrictions.

We recommend teams with children or younger teens play The Magic Market or Tropical Treats as these games have more interactive elements and visual puzzles for younger players to get stuck into.

Project Atlantis is the most challenging of our games with more logic based puzzles that require a little more complex comprehension and is perhaps not as enjoyable for younger children.

Games can be booked through our website via the booking page. Simply choose which game you’d like to play, select your preferred date and time, number of players in your team and then fill in the booking form. You’ll then have the choice to make payment of either a deposit or full payment via our secure online payment portal Stripe.
Alternatively contact us by phone, Whatsapp or email.
Please make sure that you read our booking terms and conditions carefully.

We understand that plans can change sometimes, however our games are live, ticketed events, like a theatre or cinema, so last minute changes cannot be catered for.
We have a clear and open cancellation policy.
14 Days or more before booked game: We can cancel, rearrange and refund games free of charge.
14-2 Days before your booked game: We are able to refund bookings, minus the minimum deposit price of €50 per booking. We can reschedule any booking in this time frame.
24 hours or less before booking: We are unable to refund any payment made for any bookings cancelled with less than 24 hours notice (please not, if you do not show up for your booking or are more than 15 minutes late for your booking, this results in a cancellation).

Our games are priced based on the number of adventurers in your team. Please check our booking page for our prices.

Yes, we do! If you’re a resident of the Canary Islands you can claim 10% off your game when booking for off-peak times online (Off peak times: Mon – Friday, 10:00 to 17:00)! It’s really simple too, just type “RESIDENT” into the Promo Code box when you make your booking to apply the discount! You’ll need to show proof of residency to your Game Master when you arrive for your game to validate the discount.

We are located on the 2nd floor of the Centro Comercial El Pueblo shopping centre in Playa Blanca. We are just a five minute walk from the local bus stop, for the No.30 Playa Blanca bus. Click here for directions.

Yes! We are located within the Centro Comercial El Pueblo shopping centre in Playa Blanca. It has plenty of FREE parking both under and around the centre. Click here for directions.

Yes & no.
Project Atlantis is fully wheelchair accessible.
Unfortunately, The Magic Market contains a small section of game that would be impassable by those in a wheelchair & Tropical Treats contains uneven flooring unsuitable to those in wheelchairs.
Please advise us of any special needs of party members prior to arrival so that we can accommodate them to the best of our abilities.

You don’t need to be an Olympian to be able to enjoy our escape games!

In each of our 3 games you will be required at a minimum to bend down to reach low level objects & locks.

!! CAUTION SLIGHT SPOILERS AHEAD !!

• Tropical Treats requires at least 1 player to crawl through an opening that is 60cm x 60cm.
• The Magic Market requires players to stoop & pass through an opening that is 90cm high.
• Project Atlantis requires 1 player to be able to lie flat on the floor.