Got a question? We have answers!
Many people have a few questions before they book their escape room experience. To help out, we’ve listed below answers to a few of the questions we’re asked most often. If you have any other queries, don’t hesitate to contact us.
What Is An Escape Room?
Escape Rooms are games that offer a unique opportunity to escape your day to day life and live out exciting fantasy stories! Your team will enter a unique room and will have one hour to solve the puzzles, uncover hidden objects & crack codes to complete your adventure… and escape! Successfully navigating your way will require teamwork, quick thinking, logic and a sense of urgency!
How Do I Book A Game?
Games can be booked through our website via the booking page. Simply choose which game you’d like to play, select your preferred date and time, number of players in your team and then fill in the booking form. You’ll then be asked to make payment via our secure online payment portal Stripe. Alternatively contact us by phone, Whatsapp or email. Please make sure that you read our booking terms and conditions carefully.
Is There A Minimum Age Limit?
We recommend our games for players aged 10 and up. We do allow younger adventurers to participate, however some of the games’ content may be too difficult for them to fully enjoy.
Anyone aged 18 or under must be accompanied by an adult.
The participation of children under the age of 5 is prohibited for safety reasons unless contained in a stroller or carried in a sling. Please note that strollers are not permitted inside The Magic Market & Dino Heist due to space restrictions.
What If I Need To Cancel My Booking?
We understand that sometimes things happen and you might need to change or cancel your booking. If you need to change the time or date of your booking and we are able to accommodate your booking at another time we will do so free of charge.
If you need to cancel your booking, we kindly ask that you provide us with 24 hours notice.
Cancellations made with less than 24 hours notice or teams that fail to turn up for their booking will forfeit any payment made.
How Long Does The Game Last?
Each group is allocated 1 hour to complete their adventure! Plan to spend 15 minutes prior to your game preparing and being briefed for your adventure and 15 minutes after the game to debrief and take photos!
How Many People Can Play In 1 Team?
All 3 of our games have a MINIMUM of 2 players needed in order to play.
You’ll also notice that each of our games has a MAXIMUM number of players permitted too, between 4 – 6 players depending on the game.
These limits are decided by several player safety and enjoyment factors and UNDER NO CIRCUMSTANCES WILL MORE PLAYERS THAN THE MAXIMUM PLAYER LIMIT BE PERMITTED.
For larger groups we can accommodate up to 11 players across 2 games played simultaneously, please contact us directly to book simultaneous games.
Will We Be Playing With Strangers?
No! All of our games are private. The team that you arrive with is the team that you will be playing with! So choose your team wisely!
Am I Really Going To Be Locked In?
Yes and no. You will be in a room with a closed exit door, but every door is equipped with an electromagnetic lock system and an emergency exit button. Should you feel the need to exit the room, you are free to do so at any time.
Do You Offer Resident Discount?
Yes, we do! If you’re a resident of the Canary Islands you can claim 10% off your game when booking for off-peak times online (Off peak times: Mon – Friday, 10:00 to 17:00)! It’s really simple too, just type “RESIDENT” into the Promo Code box when you make your booking to apply the discount! You’ll need to show proof of residency to your Game Master when you arrive for your game to validate the discount.
How Much Does A Game Cost?
Our games are priced based on the number of adventurers in your team. Please check our booking page for our prices.
Where Can We Find You?
We are located on the 2nd floor of the Centro Comercial El Pueblo shopping centre in Playa Blanca. We are just a five minute walk from the local bus stop, for the No.30 Playa Blanca bus. Click here for directions.
Is There Parking Available?
Yes! We are located within the Centro Comercial El Pueblo shopping centre in Playa Blanca. It has plenty of FREE parking both under and around the centre. Click here for directions.
Are Your Games Wheelchair Accessible?
Yes, Project Atlantis and Dino Heist are both wheelchair accessible. Unfortunately, The Magic Market contains a small section of game that would be impassable by those in a wheelchair. Please advise us of any special needs of party members prior to arrival so that we can accommodate them to the best of our abilities.
Can We Bring Food & Drink Into Our Game?
Unfortunately not. We kindly ask that food and drink are not brought into our games. Alcohol is strictly prohibited from our premises and those in violation of this will be asked to leave.